Returns and Refunds

Plain (unbranded) packaging

If you are not satisfied with your plain packaging order, you may return unused, unopened stock within 14 days of delivery for a full refund of the product price. You are responsible for the return postage cost unless the goods are faulty or we made an error.

To arrange a return, please contact us at hello@mybrandbox.co.uk or by WhatsApp before sending anything back.

Branded (custom printed) packaging

Branded packaging is manufactured to your specific design and cannot be returned or refunded unless it is faulty or does not match the approved proof.

Before printing, we send you a digital proof for approval. By approving the proof, you confirm that the design is correct. We are not responsible for errors in the design that you approved.

Faulty or incorrect goods

If your order arrives damaged, faulty or does not match your approved proof, please contact us within 7 days of delivery with photographs of the issue. We will arrange a replacement or refund at no cost to you.

Artwork and file responsibility

You are responsible for ensuring that any logos, images and text you provide are accurate and that you have the right to use them. We are not liable for errors arising from files or instructions you submitted.

How to contact us

Email: hello@mybrandbox.co.uk
WhatsApp: Message us
Phone: [number]

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This policy applies to business-to-business sales. If you are a consumer, additional statutory rights may apply under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.